How to Use and Benefit from Australia Post Mail Redirection?
368,700 Australians moved interstate during 2019-20! Also, 104,100 people had already shifted to live in a different state by the first quarter of 2021. Thus, the Australia Post mail redirection option is quite popular in the country!
We understand that moving to a different place is hectic, and the last thing you want to worry about is receiving mail. Yet, it is crucial to get your new address updated at the earliest to forward your mail—to prevent lost items or thefts.
Using Australia Post mail forwarding or redirect helps you drop a request conveniently and re-route your incoming mail for up to one year.
This blog helps you understand how to forward mail Australia with its features and costs.
Let us begin!
What Is Mail Redirection?
It is a postal subscription service that allows you to forward mail items addressed to your residence or office to your new address. You can redirect the mail anywhere, whether the address is within Australia or overseas.
There are four subscription plans for you, depending on the service length you need: one month, three months, six months, and a year. You can also extend your service if you want to stay at a different address and forward your mail there for longer.
For example, you can use mail redirect if you want to become a digital nomad and stay on Kangaroo Island for a few months. Or if your business shifts to a new location for a few weeks because of renovation work.
How to Redirect Mail?
The purpose of redirecting your mail pieces to a different address is to allow you to move seamlessly. You do not need to hitchhike back and forth to collect your envelopes or packages from your old mailbox. Nor do you need to miss out on crucial correspondence like invoices and cheques.
- You can redirect mail items eligible for the service for any period.
- Fill out an application form and add up to six names. These people can be your family members, roommates, etc. You can also add your legal name from before marriage or a selected English one. The motive is to redirect every mail item addressed to your old house, irrespective of the recipient’s name—making the process more efficient.
- You may cancel, extend, or modify your mail forwarding service whenever needed.
- Australia Post lets you opt-in for notifying energy providers, insurers, telecom companies, banks, etc., about your address change.
- You may be eligible for a 12-month free postal redirection service if you are affected by domestic violence, a natural disaster, or a caretaker of a deceased estate.
Types of Australia Post Redirect Mail
There are four types of services suitable for different circumstances, and they are
Personal
It is one of the most popular mail redirection services for forwarding personal mail items, like bills, letters, parcels, etc. However, you must select this option only when you or other listed applicants don’t run a business from home. Also, do not select this service if you have a concession card (because there are other plans for these situations).
You only need to produce a government-authorised proof of identity while applying for this plan.
Here are the rates:
| Redirecting mail to: | One month | Three months | Six months | One year |
| Australia | $34 | $68 | $102 | $170 |
| Overseas | $68 | $136 | $204 | $340 |
Concession
This forward mail service is apt when you have a valid concession card or someone else in your application does. It helps you get discounted rates on all plans. You only need to provide proof of identity and the concession card with the application.
You can apply for redirecting mail at the Post Office or online on the postal service’s website if you have a:
- Healthcare Card of any type.
- Commonwealth Seniors Health Card.
- Pensioner Concession Card.
Apply at a nearby Post Office if you have a:
- MyPost Concession Card.
- Veterans Repatriation Health Card.
- Norfolk Island Social Services Card.
- Department of Veterans Affairs Card.
The rates begin at only $20.40, almost $14 less than the Personal mail forwarding service.
| Redirecting mail to: | One month | Three months | Six months | One year |
| Australia | $20.40 | $40.80 | $61.20 | $102 |
| Overseas | $40.80 | $81.60 | $122.40 | $204 |
Home Office
The Home Office Postal Redirection service helps you bundle your mail with items for your trust, Self-Managed Super Fund (SMSF), or home business.
For example, suppose you want to start an online t-shirt selling business from home. You can use this service to receive mail pieces addressed to your office (which is also your residence) address.
You cannot apply for this Australia Post forwarding mail service online and must visit the Post Office. Remember to carry a proof of identity showing your address with any of the following documents:
- A tax or business certificate statement for a home office.
- A trust statement with your mailing address for an individual or company trust.
- An SMSF report with your residential delivery address for SMSFs.
Below, we have listed the mail redirection cost for the Home Office service:
| Redirecting mail to: | One month | Three months | Six months | One year |
| Australia | $68 | $170 | $340 | $680 |
| Overseas | $136 | $340 | $680 | $1,360 |
Editor’s Note: If you want to skip handling your business printing and logistics in-house, sign up to use PostGrid’s direct mail services. They allow you to launch a mail marketing campaign or ship crucial documents online in no time!
Business
The Business redirection of the mail plan works differently from the others because it has several sub-services (and is expensive). This service is an excellent option for businesses moving to a new location temporarily. It enables them to receive mail items, like returned stocks, cheques, customer inquiries, supplier statements, etc.
So, how to use redirection mail for business addresses:
- You can apply for one, three, six, or twelve months like the other services.
- Businesses can add up to six names, including their employees, partners, trading names, etc.
- Pay for the plan you select using Visa or Mastercard.
- Extend, change, or cancel your service as needed.
- The Post Office sends you an email on receiving your mail redirect application, and the processing time is usually three business days. Also, you get a confirmation email with the tax invoice once Australia Post accepts your application.
- Your service starts on the date of your application acceptance up to the time specified.
Here is the cost of mail redirection for commercial addresses:
| Redirecting mail to: | One month | Three months | Six months | One year |
| Australia | $136 | $340 | $680 | $1,360 |
| Overseas | $272 | $680 | $1,360 | $2,720 |
Now, let us discuss the types of Business forwarding services:
- Company: Select this plan online or at the Post Office if you have a Certificate of Registration or ABN. You must produce relevant business documents and proper identification for availing of this Auspost redirect mail option.
- Association or club: If you run a club, community group, charity, not-for-profit (NFP) firm, or association, apply for this mail redirection service at the Post Office. Carry your ID proof, supporting documents, and a completed application form.
- Sole traders and partnerships: Home business owners who may or may not share a hub or office space and partnership firms can apply at the Post Office with an ID proof and application form. Sole traders may provide the Certificate of Registration if they have one.
- Government body: Apply at the Post Office with ID proof, application form, and relevant documents to redirect mail for government agencies, schools, or similar institutions. If you have a Certificate of Registration, apply online under the Company option.
How Can You Prove Your Identity to Apply for Mail Redirection Australia Post?
You need to provide identity proof to the postal services, and the type of ID you have can affect your application.
Below are the documents you need to apply on the website or at the Post Office:
- Foreign passport with an Australian visa.
- Australian citizenship certificate.
- Australian driver’s licence.
- Australian birth certificate.
- Australian passport.
- Digital iDTM.
- ImmiCard.
You can apply for mail redirection at the Post Office and carry each of the following:
- Any document with your name and mailing address, like a utility bill.
- And any document with your signature, like a Statutory Declaration or Keypass.
Please Note: You can also redirect mail pieces already in transit by signing up on MyPost.
There are many other postal services if you want to receive items elsewhere. For example, you can purchase the Hold Mail service if you don’t have a forwarding address and need the Post Office to store the items for you. Then, you can collect the mail whenever you return.
Another alternative to the redirect Australia Post service is using PO boxes. They help you receive items in different locations, and you can pick them up whenever you want.
Virtual mailboxes function similarly, except that you get more features, like mail preview, shredding, and forwarding.
Using PostGrid’s Direct Mail Services to Handle Printing and Shipping Like a Pro
PostGrid offers print and mail API services to all prominent industries, including healthcare, financial services, insurance, etc. We help companies mix the magic of traditional mailing with modern solutions to
- Conduct productive marketing campaigns
- Create valuable company-customer relationships
- Drive sales by pushing prospects to the bottom of the funnel (BoFu)
- Establish goodwill and reputation, etc.
We know how some issues like printing problems or redirecting mail can come in the way of businesses. Hence, our objective lies in assisting you in your mailing operations, so you can focus on other things and save money.
Here are some of the most helpful features we offer and how they can add value to your business:
- Address verification: You cannot redirect mail to an invalid, undeliverable address. Thus, PostGrid offers automatic address standardisation and validation to help you check addresses for accuracy and validity beforehand.
- Large volumes of address book entries: PostGrid allows you to save up to ten thousand contacts for shipping, mail redirection, sending triggered mail, etc. However, you can add an unlimited number of delivery addresses if you choose our Enterprise plan.
- Mail tracking: You may need to track your sent items to follow up with your recipients on time and move ahead with the following steps. This feature is primarily helpful if you want to employ Australia Post mail redirection to different addresses.
- Campaign monitoring: Get periodic campaign reports and insights by accessing your dashboard. They help you stay ahead of the competition by learning from your past campaigns and incorporating the best marketing and mailing tactics.
Over to You,
Australia Post offers numerous mailing services, but it also provides you with helpful mail-receiving options. You can put your incoming items on hold, redirect mail to a new address, or change your delivery address permanently.
The Australia Post mail forwarding option lets you move without losing your items or getting mail late. It allows individuals and companies to receive mail anywhere they want, domestically or internationally. The rates vary depending on several factors, and you can select a plan that best suits your needs.
PostGrid brings more efficiency to your logistics with its print and mail services. You can integrate our direct mail API into your CRM or directly use our dashboard to start shipping mail pieces quickly!
Request a demo now to understand how to redirect mail and how PostGrid can further help you with your shipping tasks!
Frequently Asked Questions (FAQs)
Can I redirect mail from an international address?
No, you cannot apply for mail redirection from an international address. The mail item must originate from within Australia, and you can re-route it anywhere, not vice versa.
However, you cannot redirect some mail types to international addresses, including Express Post, Parcel Post, Registered Post, and others requiring customs documentation.
Why did I get a tracking update saying the item will be delivered to the old address even after I applied for forwarding it to a new address?
If you applied for forwarding and still get tracking updates with your old address, there is a problem with the mail redirect request. Perhaps, the Post Office could not attach the new address label before loading on the delivery van, which is a manual mistake. Or there could be a technical glitch leading to a non-consideration of your mail forwarding Australia request.
However, if your tracking update says ‘delivered,’ but you did not receive the parcel, check if:
- The carrier left the item in a safe place, like behind something or inside the mailbox.
- Somebody else accepted your package on your behalf.
- The sender wrote the correct delivery address on the item.
Does Australia Post send an address change notification to all organisations after receiving your request?
No, the Post Office only notifies selected providers like banks and government departments. Also, you need to opt-in for this feature while applying for Personal or Concession mail redirection services.
Sometimes, the providers may require additional details and contact you directly. If your provider is not on the list, you need to inform them about your Auspost mail redirection request yourselves.
Can I change my Australia Post forward mail address?
You can change your forwarding address by filling out the Cancel or Alter form. Often, you may need to visit the Post Office and pay the applicable cancellation fee. Then, you can apply again.
However, correcting a mistake in your address is simpler. The Post Office sends you a confirmation letter on receiving your Australia Post mail redirect request enabling you to check and report the errors.
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